| Managing for High
Performance and Retention |
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Learn the skills required to influence
high levels of performance. |
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Know the importance of hiring for
talent rather than experience. |
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Learn how to provide the infrastructure
for empowerment and delegation. |
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Understand what truly motivates and
what you can do to increase motivation. |
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Know how to influence each employee’s
performance based on his/her particular development
level. |
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Know when and how to teach, counsel,
assign, delegate, confront and terminate. |
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Learn how to write specific, behavioral
performance standards. |
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| Influencing
Skills |
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Learn how
to ask for what you need respectfully and honestly,
without “beating around the bush,” or
being “pushy” or “dictatorial.” |
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Know how to be truly
specific about what you want. |
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Be able to recognize immediately
if the person you are trying to influence is “influence-able”
or not. |
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Understand how to get a behavioral
commitment to a “Yes.” |
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Learn a number of options
for dealing with “No.” |
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| Confronting
Without Being Confrontational |
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Learn how to request a behavior
or behavior change honestly and directly without devaluing
or hurting the other person. |
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Know the importance of hiring for
talent rather than experience. |
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Develop the skills necessary to maintain
respectful control during an emotional interaction. |
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Learn how to set a positive tone
nonverbally. |
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Understand how to prepare for a confrontation
in a manner that reduces your risk and potential conflict. |
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Learn three different ways to confront
without creating conflict. |
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| Effective Questions
and Positive Feedback |
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Understand why some questions
make people defensive. |
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Learn how to get the
information you need without provoking defensiveness. |
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Learn how to give positive feedback
in a manner that is perceived as genuine. |
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Know how to send clear, personalized
messages. |
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| Effective Problem
Solving |
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Learn how
to solve life problems more effectively – how
to help yourself and others make the changes you desire. |
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Understand the stages we go through
when we experience a problem. |
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Be able to recognize
victim behavior and cut your losses. |
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Learn how to be helpful to another
person who comes to you with a problem. |
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Understand how to get to the real
problem quickly. |
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| Let
Advancement Consulting work with you to
design a team-building workshop or series that best meets
your organization’s special needs. |