| Managing for High Performance and Retention |
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Learn the skills required to influence high levels of performance. |
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Know the importance of hiring for talent rather than experience. |
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Learn how to provide the infrastructure for empowerment and delegation. |
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Understand what truly motivates and what you can do to increase motivation. |
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Know how to influence each employee’s performance based on his/her particular development level. |
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Know when and how to teach, counsel, assign, delegate, confront and terminate. |
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Learn how to write specific, behavioral performance standards. |
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| Influencing Skills |
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Learn how to ask for what you need respectfully and honestly, without “beating around the bush,” or being “pushy” or “dictatorial.” |
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Know how to be truly specific about what you want. |
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Be able to recognize immediately if the person you are trying to influence is “influence-able” or not. |
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Understand how to get a behavioral commitment to a “Yes.” |
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Learn a number of options for dealing with “No.” |
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| Confronting Without Being Confrontational |
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Learn how to request a behavior or behavior change honestly and directly without devaluing or hurting the other person. |
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Know the importance of hiring for talent rather than experience. |
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Develop the skills necessary to maintain respectful control during an emotional interaction. |
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Learn how to set a positive tone nonverbally. |
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Understand how to prepare for a confrontation in a manner that reduces your risk and potential conflict. |
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Learn three different ways to confront without creating conflict. |
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| Effective Questions and Positive Feedback |
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Understand why some questions make people defensive. |
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Learn how to get the information you need without provoking defensiveness. |
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Learn how to give positive feedback in a manner that is perceived as genuine. |
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Know how to send clear, personalized messages. |
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| Effective Problem Solving |
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Learn how to solve life problems more effectively – how to help yourself and others make the changes you desire. |
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Understand the stages we go through when we experience a problem. |
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Be able to recognize victim behavior and cut your losses. |
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Learn how to be helpful to another person who comes to you with a problem. |
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Understand how to get to the real problem quickly. |
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| Let Advancement Consulting work with you to design a team-building workshop or series that best meets your organization’s special needs. |